The owners and managers of automotive service businesses that belong to the Auto Care Alliance agree to adhere to a Code of Ethics. The Auto Care Alliance’s Code of Ethics is the automotive service industry’s standard for professional business practices.

  • To perform high quality repair service at a fair and just price. 
  • To use only proven merchandise of high quality distributed by reputable firms. 
  • To employ the best skilled technicians obtainable. 
  • To furnish an itemized invoice for fairly priced parts and services that clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request. 
  • To have a sense of personal obligation to each customer. 
  • To promote good will between the motorist and members of the association. 
  • To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance. 
  • To offer the customer a price estimate for work to be performed. 
  • To furnish or post copies of any warranties covering parts or services. 
  • To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer. 
  • To notify the customer if appointments or completion promises cannot be kept. 
  • To maintain customer service records for one year or more. 
  • To exercise reasonable care for the customer’s property while in our possession. 
  • To maintain a system for fair settlement of customer’s complaints. 
  • To cooperate with established consumer complaint mediation activities. 
  • To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry. 
  • To uphold the integrity of all members of the Auto Care Alliance.